United States coffee giant Dunkinโ€™ is facing a class action lawsuit alleging discrimination against people with lactose allergies or intolerances by up-charging for non-dairy milks.

Lawyers representing a group of 10 plaintiffs are accusing the company of violating the Americans with Disabilities Act, as well as state laws in California, New York, Texas, Colorado, Massachusetts and Hawaii.

In a lawsuit filed Dec. 26 in the Northern California U.S. District Court, the plaintiffs are seeking $5 million in damages. A separate class action suit filed in 2022 that bears similar allegations of ADA violations for non-dairy milk up-charges by Starbucks is still moving through a Florida U.S. District court.

Given the prominence of Starbucks and Dunkinโ€™ in the U.S. coffee retail landscape, both cases are expected to create a ripple effect in policies and pricing related to milk pricing in coffee retail settings.

The Dunkinโ€™ suit claims that dairy milk allergies and lactose intolerance each constitute disabilities under ADA regulations, and that Dunkinโ€™ is discriminating against patrons by charging an extra 50 cents to $2.15 for the use of non-dairy alternatives such as soy, oat, coconut or almond milks.

โ€œDefendantโ€™s Surcharge is the same for all Non-Dairy Alternatives, making no distinction among the costs of the various different Non-Dairy Alternatives [sic.],โ€ the complaint states. โ€œIn fact, Dunkin created a separate, higher-priced menu, aimed at customers who cannot ingest milk.โ€

The suit further claims that โ€œthere is no material difference between the price of lactose-containing milks and the price of Non-Dairy Alternatives that would support levying the Surcharge to substitute for a Non- Dairy Alternative in Dunkin drinks.โ€

As of this writing, Dunkinโ€™ had not yet responded to DCNโ€™s request for comment.

Given the increasing popularity of non-dairy milk over the past decade โ€” particularly the steep rise in commercial oat milk usage โ€” its pricing in coffee shops has remained a contentious topic.

Various animal rights and environmental groups have actively campaigned against upcharges for non-dairy milks, while some specialty coffee chains โ€” including Stumptown Coffee Roasters and Blue Bottle Coffee โ€” have made oat milk the default milk option for U.S. stores.

Starbucks, which remains a defendant in the Florida lawsuit, dropped upcharges for non-dairy milks in the UK market in 2021.

Get In Touch

TripOnn Premium Coffee

Jai Estate Unit No. A 107 Plot No. TS-6, 6A & 6B MIDC Phase-1, Dombivli East Dist. Thane, Maharashtra 421203 India